A Client Who Trusts You Won’t

Does your client trust you?

How do you tell?
And what can you do to build trust?

This is probably one of the cornerstones of any brand or business - TRUST.
If you don't have it, you have nothing... You'll be fighting every step of the way.

Don't fret - I've got a #nudenote to help you spot trust issues and how to improve them.

Shout out to design business guru Michael Janda whose IG post inspired this spread of dense and messy notes.

If you aren't following Mr. More's feed already, and your looking to up your design biz game go check out his feed it's gold mine of insights and actionable ideas.

If you want SUCCESS, you need TRUST!

A client who TRUSTS you won't...
...question your pricing.
...try to change your process or skip steps.
...have 53 rounds of design changes.
...demand unreasonable timelines.
...have a meeting about your work without you in it.
...fight with you over extra charges.

The building TRUST checklist:

▪️ Speak with confidence and listen when they talk

▪️ Meet with them face to face, or video

▪️ Walk them through your process

▪️ Show them results of your past work

▪️ Use formal proposals and signed contracts

▪️ Have organized kickoff meetings for projects

▪️ Use a project management app and invite them in

▪️ Manage expectations, “Here’s what comes next.”

▪️ Let them meet other people on your team

▪️ Talk about what they really want.

*PRO TIP: It isn’t just a pretty logo.*

Master the art of building TRUST and you'll see your profits and happiness soar!

What tactics do you have for building trust with clients?
Let me know in the comments below.